Wednesday, May 9, 2012

RemoteApp session is disconnected when the RDP encryption level is set to Low and RDP compression is disabled in Windows Server 2008 R2

Today a new KB article and hotfix have been released for RDS on Windows Server 2008 R2. In a specific scenario a RemoteApp session could disconnected and additionally, the following error message is raised: "Because of a protocol error this session will be disconnected. Please try connecting to the remote computer again"

Article ID: 2699817 - Last Review: May 9, 2012 - Revision: 1.0
RemoteApp session is disconnected when the RDP encryption level is set to Low and RDP compression is disabled in Windows Server 2008 R2

"...Consider the following scenario:
  • You install the Remote Desktop Session Host role service on a computer that is running Windows Server 2008 R2.
  • You configure the Remote Desktop Protocol (RDP) encryption level to Low, and then you disable RDP compression.
  • You publish a RemoteApp program on the computer.
  • You connect to the RemoteApp program from a client computer.
In this scenario, the RemoteApp session is disconnected intermittently. Additionally, you receive the following error message:
Because of a protocol error this session will be disconnected. Please try connecting to the remote computer again.
 
This issue occurs because an incomplete window instruction is sent to the client computer..."
 

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